Mr Green Casino is an instant play casino which was established in 2008. Originally a Scandinavian-focused operation, their overwhelming success means they cater to many countries including the UK as they offer a superbly-run online casino with a stellar reputation. They have more than 1,500 video slots powered by NetEnt, IGT, Microgaming and NextGen Gaming, WMS and many others. With fast cashouts and many deposit/withdrawal options, new UK players are treated to a 100% bonus up to £100 plus up to 200 bonus spins.
Customer service at Mr Green Casino is excellent with a variety of ways to contact them. You have email with response times normally within 1-2 hours during the week and 2-3 hours at weekends. They also have a UK telephone number which helps – waiting times are normally within 1 minute or no queues or at all which is great. I like the fact they offer a call back service with calls back to the customer within 30 minutes!
The customer support team is available round the clock too which helps (including weekends). Live Chat however is the best way to contact them as it’s the quickest and easiest in my opinion. It does also now operate 24/7 which is superb. Waiting times again were short and normally dealt with within a minute or so. You can also get an email transcript of the conversation.
When it comes to self-help and the Mr Green website, click on the ‘Contact’ link on the right-hand side of the main slider. You will then see the ‘Help’ section appear on the right-hand side of the page. Here you can initiate the Live Chat, go to the Contact Us section or read the FAQ section. The latter cover all sorts of queries ranging from signing up, how to get your welcome bonus, how to deposit, how to request a withdrawal and about responsible gambling for example. It’s very in depth and should take care of most, if not all, of your questions you may have.
When it comes to banking, Mr Green Casino offers you all the major deposit and withdrawal options including credit and debit cards, bank wire as well as e-wallet solutions such as PayPal, Skrill and NETeller (amongst others). The minimum amount you can deposit ranges between £5 (for more e-wallet solutions) and £10 (for cards and bank wires).
In terms of fees, depositing at Mr Green is completely free or charge. * = However, when you make a withdrawal, they allow 1 free cashout every 7 days (which is ok with me personally). If you cashout more than once in 7 days, there’s a minimum fee of £1 and a maximum fee of £10. The fee (if any) is cleared displayed in the cashier though.
When it comes to cashing out, they process withdrawals within 12 to 24 hours which is superb. All the e-wallet methods have weekend cashouts whilst debit/credit cards and bank wires don’t. Receiving your winnings will take longer if you choose debit or credit cards for example due to banks’ processing times. I’ve cashed out many times using PayPal now and always had my winnings within 1 to 2 hours normally (including weekends).
I thought I would mention that the minimum amount you can withdraw is £30 (worth knowing). When you make your first cashout request, you will be asked by their team to provide identification documents. This is a legal requirement of the UK gambling license so it’s the norm nowadays.
I found this process to be very simple at Mr Green with my documents handled quickly and efficiently. Overall, I found banking at Mr Green to be fine and what you’d expect from a top online casino.
Mr Green Casino offers all the usual casino games like blackjack, roulette and video poker but they’ve become known for their slot games offering. They were one of the first casinos to offer a multi-platform offering which has since become the norm. They have titles from NetEnt, Microgaming, IGT, NextGen Gaming, Play ‘N Go and others via their instant play service (no download needed).
There’s more than 1,500 slot games to choose from which is superb. IGT wise, you have a full portfolio with all the Las Vegas classics – think Cleopatra, Da Vinci Diamonds, Siberian Storm and Pixies of the Forest. When it comes to Microgaming, they have all the popular titles like Immortal Romance, Thunderstruck II and Loaded. There are also branded titles like Jurassic World, Terminator 2, Game of Thrones and Bridesmaids.
Mr Green also offers a full range of Net Entertainment slot games including Gonzo’s Quest, Dead or Alive II, Vikings, Piggy Riches and Starburst. As for Play ‘N Go, you have Book of Dead, Raging Rex, Crystal Sun and Wild Falls. Whatever you want, they have – including Novomatic (Book of Ra Deluxe).
They offer full portfolios of most software providers like Iron Dog Studio, Thunderkick, Quickspin, Yggdrasil Gaming, WMS, Barcrest, Lightning Box Games, Big Time Gaming, iSoftBet, Pragmatic Play and ELK Studios. Some of their standout titles include Thunderkick’s Dragon Horn, Yggdrasil Gaming’s Wolf Hunters, Pragmatic Play’s Made Destiny, NextGen Gaming’s The Wild 3, iSoftBet’s Jumbo Stampede and Playson’s Wild Warriors.
If progressive jackpots are your thing, you can play the popular Net Entertainment titles that are Mega Fortune and Hall of Gods – a Mr Green Swedish customer did win over £1.6 million playing NetEnt’s Arabian Nights game in November 2011. You also have jackpot games from Microgaming, IGT and Blueprint Gaming.