Vera & John Casino was formed in 2010 and offers you more than 1,200 casino games with over 1,000 slot games. With a full UK license, they offer you slot games from WMS, NetEnt, Microgaming, IGT, Play ‘N Go, NextGen Gaming and many others giving them an edge over most online casinos. With 24 hour cashouts including weekends, new UK players will receive 100 cash bonus spins on Book of Dead (by Play ‘N Go) when you deposit just £10. All bonus spins winnings are paid out as cash.
Vera & John Casino are fully licensed in the UK and, as a result, run a tight ship when it comes to customer support. There’s a number of ways you can get in touch including email, Live Chat and a UK telephone number. I initially emailed them when I needed to verify my account (which is requirement under the terms of the UK Gambling Commission license) and it was straight forward – my documents were verified and approved within an hour!
Their telephone number is a UK one as mentioned but not free for everyone – this doesn’t bother me as it’s free for me from my mobile and home telephone numbers. At worst, it’s a landline so will be very cheap. The most effective and quickest method of getting in touch is via Live Chat – waiting times were under a minute on most occasions and you have the option to receive a transcript of your dialogue via email if you wish.
As for email support, I’ve used that method to verify my docs (as mentioned above) and a couple of other times to verify a bonus offer I received – replies were within a couple of hours which is good. I did email once on a weekend and I got my response within 4 hours but it’s to be expected.
As for customer support, they are open per say from 9am to 2am UK time from Monday to Fridays and 2pm to 2am at weekends for Live Chat. As for telephone support, their lines take calls from 10am to 2am on weekdays and 2pm to 2am at weekends – this is more than satisfactory.
If you need more help, look out for the green ‘Help centre’ button down the right-hand side on the Vera & John website – this will open up a pop-up with access to FAQs, Live Chat and the Contact us sections. The FAQs covers all aspects ranging from opening hours, opening an account, bonuses, your account, gaming limits and tournaments amongst other things. Overall, I’m impressive with the customer service at Vera & John Casino – they do everything properly and efficiently too.
There are plenty of ways to deposit and withdraw your funds at Vera & John – you can use debit and credit cards, PayPal, NETeller, Eco card, PaySafeCard, Skrill and bank transfer (weird I know). Depositing is instant and cashing out is very quick too – something I look for when playing regularly at an online casino. There are no fees for depositing or withdrawing which is good.
When it comes to cashing out your winnings, there are no fees if your withdrawal is £50 or over. Otherwise, a £5 free will be applied. Whilst I would love completely free cashouts, the £50 threshold is understandable as they have to pay transaction costs their end when processing withdrawals. So the above is absolutely fine with me – maybe because I always try and cash out something more significant!
Now, Vera & John are superb with it comes to processing cashouts as they are all done in under 24 hours. More importantly, you can expect your winnings to be sent to you at weekends as they do cashouts on both Saturdays and Sundays. Normally, cashouts using NETeller or Skrill will get to your account within a couple of hours – I’ve had mine in 7 minutes a couple of times now. All in all, thumbs up from me.
If you like slots, Vera & John is the place for you – they have over 1,000 slot games for a whole host of software providers. All their slots can be found on their website without having to download any software whatsoever. They do also offer classic casino games like blackjack and roulette as well as a live dealer casino.
So slots wise, you have titles powered by Net Entertainment, IGT, Play ‘N Go, Microgaming, Yggdrasil Gaming, NextGen Gaming, Barcrest, Leander Games and many more. The only negative I’d say to this is finding your chosen slot can be a little confusing as it’s a long list of slot logos with 6 on each line.
However, when you create an account, you can create your very own lobby with 12 of your favourite games all in 1 convenient place. This is something I really like as I can get straight to my favourites right away. Vera & John also have built in the functionality so that you can add your own Spotify playlist – pretty cool if you ask me.
Slots wise, you have lots of land based titles by IGT and WMS especially – there’s Wizard of Oz Ruby Slippers, Zeus, Giant’s Gold, Raging Rhino and Fire Queen by WMS and Golden Goddess, Black Widow, Fire Opals, Cats and Wild Wolf. They also have new IGT/WMS slot games too.
You can play a full suite of NetEnt slots too including branded titles like Aliens, Dracula and Scarface. Microgaming wise you have the impressive Hot as Hades, Immortal Romance, Thunderstruck II and Avalon II amongst many others. Now, you have games like Pimped by Play ‘N Go, Børk The Berzerker by Thunderkick, Rainbow Riches by Barcrest and Lady Robin Hood by Bally giving you a very comprehensive selection of the best slots the internet offers.
Signing up to play at Vera & John Casino is simple yet rewarding as you will get 100 bonus spins on Book of Dead (by Play ‘N Go) for depositing only £10. The bonus spins will be worth 10p each and any winnings won’t come with any wagering requirements – what you win is yours to keep. This is good as Book of Dead can pay up to 5,000 times your stake on each spin or free spin.
Promotions wise, Vera & John is decent – they have regular offers with a focus on tournaments. One thing I thought I’d mention is that they guarantee one player to win £50,000 a month from 1 spin. If a player wins £25,000 from 1 spin and that’s the highest amount in a calendar month, they will top it up to £50,000! To keep an eye on all promotions and offers available, go to the Blog section of BestSlots.co.uk.