Established in 2001, Grosvenor Casino is the online arm of the UK’s biggest brick and mortar casino operator. As you’d expect from a live casino specialist, there’s a strong emphasis on tables games and poker on their online site. There’s still plenty on offer for slots fans though.
The no-download online casino offers an extensive range of over 800 slots from developers including IGT, WMS Gaming, Novomatic and Blueprint Gaming. It’s not the most glitzy offering we’ve ever come across and the set up looks a little tired compared to some online casinos.
Available to play on desktop, mobile and tablet devices, new players at Grosvenor Casino can look forward to a £20 welcome bonus with just 5 times bonus wagering requirements.
In the event that you run into difficulties at Grosvenor Casino, you can usually expect a swift resolution. The best way to contact customer support is by phone – the line is a UK freephone number (not that you should be hanging on for long) with lines open from 8am until 11.59pm, 365 days of the year.
The call centre is based in the UK so you shouldn’t run into any language problems either. Perhaps surprisingly, there isn’t a live chat option – you can contact the team via email though and they are pretty responsive (normally getting back to you within a couple of hours).
Before you get in touch with customer support, it’s worth having a look at the Help section. You can find it at the bottom of the screen in the Help and Advice Box – click on the Need More Help tab. It covers all the most frequent questions and also has a search facility. It’s not the most easily navigable section but you should find what you’re after with a bit of perseverance.
Most of the main deposit and withdrawal options are supported at Grosvenor Casino – this includes Visa and MasterCard debit and credit cards, the Ukash pre pay card as well as money wallets Skrill and PayPal – one slight downside here is the lack of NETeller. The minimum deposit is £5 with all deposits credited to your account instantly.
Debit and credit card and money wallet withdrawals are fee free. There’s a handling charge for bank transfers and cheque withdrawals though.
Grosvenor suggests a withdrawal time of between 3 and 5 working days – it can often be quicker than this though with most withdrawals processed between 24 and 48 hours. It’s usually even quicker with Skrill where the cash is usually sitting in your account within 12 hours.
I also found PayPal to be quick with withdrawals being in your account within 12 hours. One thing I must say is that they do process weekend cashouts which is a big plus!
Grosvenor Casino takes its players’ security seriously so you’ll need to verify who you are before making your first withdrawal. A scan of your passport or driver’s licence will usually suffice. This is standard procedure and part of their UK gambling license requirements (as with all other online casinos).
Whatever your taste in slots, you should be able to find something that fills the bill at Grosvenor Casino – their portfolio of games includes titles from industry big wigs IGT, Microgaming, Novomatic, Barcrest, Net Entertainment, Big Time Gaming, Pragmatic Play, Blueprint Gaming, Bally and WMS Gaming.
Adventure lovers will enjoy the likes of Sherlock Holmes The Hunt For Blackwood, the cartel-inspired Narcos and the pirate-themed Red Flag Fleet. If sci-fi is more your bag, there’s Apollo Rising, Star Trek and 100,000 Pyramid. There’s plenty of branded content too including IGT’s Family Guy, WMS’ KISS Shout It Out Loud and Blueprint Gaming’s The Goonies.
There’s a strong selection of jackpot titles too including MegaJackpots Cleopatra and Siberian Storm by IGT, both of which can deliver life-changing payouts.
If you favour a specific genre you can browse by category – there’s also a search option if you know precisely what slot game you’re looking for. It’s not the sleekest or user friendly interface you’ll come across, but you can usually find what you’re looking for without too much trouble.
When it comes to IGT, you have land based classics like Da Vinci Diamonds, Cleopatra II and Pharaoh’s Fortune. As for Novomatic, this is where they excel as they offer you games like Book of Ra Magic, Lucky Lady’s Charm Deluxe, Ancient Deluxe, Elemental Dragons, Mighty Trident and Lord of the Ocean.
At first glance, Grosvenor Casino’s welcome bonus doesn’t look particularly generous – a £20 welcome bonus sounds pretty skinny in fact. However, it comes with only 5 times wagering requirements – this means you need to wager a total of £100 to withdraw the bonus and any winnings.
Expect plenty of regular extras offers once you have signed up including free spin giveaways, happy hours, holidays, event tickets and cashback offers. There’s also a VIP programme where you can earn points whenever you play. These points can be converted into a whole host of goodies including gadgets, sports tickets and much else besides.