Casino Room has been around since 2005 as a Scandinavian-focused operator but has since grown and establish a superb reputation in the UK and other countries (such as Australia and Canada). Fully UK licensed, they offer you an instant play casino, as well as a mobile/tablet casino, with over 300 slot games from Net Entertainment, Microgaming, NextGen Gaming, WMS, Barcrest, Bally and others.
With a wide range of deposit and cashout options, they offer brilliant customer support with 24 hour cashouts including Saturdays – they also charge no fees either. All new UK customers will receive 10 free spins on signup (no deposit needed), and 2 options on each of your first 5 deposits.
Casino Room does benefit from one of the best customer service teams I’ve come across. They are available round the clock 7 days a week and can be reach via UK telephone, Live Chat, email and even Skype. Their telephone number is not freephone though but a London number meaning you will pay a local rate or free from most mobiles. However, I found Live Chat to be the quickest way of getting in touch.
Their head of support is called Omar and I found him to be very helpful, quick and above all pleasant. When dealing with their support team, I am always asked to visit their extensive ‘Help’ section – this can be located in the top right-hand corner of the website. You will see a long list of frequently asked questions ranging from cashing out, how to collect your free spins, how you can deposit and what are wagering requirements. I have been told that a Deposits/Withdrawals section is being worked on which I quite like personally.
Anyway, depositing at Casino Room is easy (for more details, see below) with the Know Your Customer (KYC) process to be simple and stress free. Under the UK Gambling Commission license, all UK customers will at some point need to verify their details such as name, age, address and payment options – I sent my driver’s license and utility bill copy via email with my account verified and ready for cashing out within an hour.
As for response times, I found Live Chat to be the most time effective as waiting times for minimal (if any) – you can even ask the customer support agent to send you a transcript of your conversation via email which is handy. Email responses are generally within 2 to 3 hours which is very good.
You have a wide range of payment options at CasinoRoom which you can use to deposit or withdraw – this includes Skrill (MoneyBookers), NETeller, bank wire and more importantly debit and credit cards. There are no fees at all for either depositing or cashing out at CasinoRoom.
When it comes to cashing out, you will need to be KYC verified before you are allowed to do so – this stands for Know Your Customer and every licensed and reputable online casino will require this – if a casino doesn’t ask for identification documents, you should be alarmed. Anyway, this is the norm nowadays and all above board – it protects you just as much as it protects the casino. Some of the ID documents you may be asked for include passport, driver’s license and a utility bill.
Once you are KYC verified (first deposit only), your withdrawal will be process within 24 hours. If you use NETeller or Skrill, you will get your winnings on the same day normally but debit/credit card cashouts take from 2 to 3 working days to reach your account – this is due to bank’s processing times.
|Banking Method||Min/Max Deposit||Min/Max Withdrawal||Cashout Time||Weekend Cashout||Fees|
|Debit Cards||10/NA||10/NA||3 working days||Yes*||None|
|Credit Cards||10/NA||10/NA||3 working days||Yes*||None|
|Bank Transfer||10/NA||10/NA||5 working days||Yes*||None|
Casino Room offers you a no download platform with over 300 slot games – you can also find other traditional casino games like blackjack, roulette and video poker but it’s all about slots! They also offer you a mobile/tablet version of their casino with just over 100 slots.
When it comes to software providers, you have Net Entertainment, Microgaming, WMS, Barcrest, Bally, NextGen Gaming and Quickspin. Casino Room offers a full suite of NetEnt slots with all the favourites like Gonzo’s Quest, Starburst, Piggy Riches, Jack and the Beanstalk, Flowers and Dead or Alive. They also release new NetEnt titles as soon as they are launched with a free spins promotion too.
When it comes to Microgaming, they don’t offer the complete range (500+) but they have all the popular ones which is important. You have slot giants in Immortal Romance and Thunderstruck II as well as newer (but still very popular) games like Hot as Hades, Bridesmaids and Jurassic Park.
As for WMS, Barcrest, Bally, NextGen Gaming and Quickspin, Casino Room offers you their most popular games. WMS wise, you have Raging Rhino, Wizard of Oz, Lady of Egypt, Spartacus Gladiator of Rome and Zeus which are popular land based games. When it comes to NextGen Gaming, you can’t go wrong with the volatile 300 Shields as well as the branded Psycho and the cult favourite Medusa.
Quickspin offer you slots similar in style to NetEnt with their most popular games being Goldilocks and the Wild Bears, Big Bad Wolf, Beowulf and my favourite, Titan Thunder.
Casino Room has a superb deal for new UK players – register an account and you’ll get 10 no deposit free spins which can be used on a wide selection of NetEnt slots. Then, you will be faced with 2 choices on each of your first 5 deposits – you can choose from a higher bonus or smaller bonus depending on your pocket:
I personally would opt for the 50% up to £200 and 200% up to £200 options on your first and second deposits, 100% up to £200 on your third and fourth deposits and 80% up to £400 on your fifth deposit. That would give you £1,200 in bonus money. As for wagering requirements, bonuses come with 100 times bonus wagering requirements.