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Roxy Palace Casino is one of the most recognisable names in the online casino business. Launched as far back as 2002, the site is now part of the 32Red Group and plays host to over 1 million players around the world.
Powered by Microgaming, it comes with a huge range of slots as well as roulette, blackjack, video poker and roulette. All told, there are over 500 titles to choose from. Jackpot hunters are especially well catered for with a quality offering of progressive jackpot titles including Mega Moolah, Fruit Fiesta and the Batman-themed The Dark Knight.
Players joining Roxy Palace via BestSlots.co.uk can take advantage of an exclusive 80 free spins on Bridesmaids once you’ve claimed your 100% first deposit bonus of up to £150.
Expect quick, efficient and courteous service if you need any help from Roxy Palace Casino, especially now the site is under the 32Red umbrella.
If you experience any difficulties, the extensive Help section should be your first port of call. Click on the tab in the top right hand corner and you’ll be greeted with a list of the most frequent questions and queries. It’s easily navigable and covers all the main areas you’d expect including deposits, withdrawals, bonuses, loyalty programmes as well as what to do if you run into technical difficulties.
We’re pleased to report that the Roxy Palace customer support team are on call 24 hours a day. That goes for live chat, phone (which is a freephone number) and email. Though a call back service isn’t advertised, ask for it in the live chat and they’re normally happy to oblige.
Wherever you’re calling, emailing or live chatting from, expect a quick response and a rapid resolution to any quibbles you may encounter. Since they were purchased by 32Red, their customer support has improved with waiting times on live chat and email getting smaller as well as withdrawals being processed quicker (see below for banking).
As you’d expect from a big name in the industry, Roxy Palace Casino is safe and secure with your cash. There are ample ways to deposit on the site, the most common methods being Visa and MasterCard credit cards and Visa and Maestro debit cards.
If you prefer the ease and convenience of an eWallet, there are plenty of options available here too including NETeller, Skrill and Eco.
There are plenty of prepay choices too including Entropay, Paysafecard and Ukash. You can also upload money to your account via a bank transfer. The only option that doesn’t appear to be available at present is PayPal. The minimum deposit is £20 for all methods, and there are no fees levied.
Things are a little more limited on the withdrawals front where you’ll have 3 choices, namely wire transfer, credit or debit card or NETeller. Refunds to NETeller are the quickest method, being transferred immediately after approval. If you opt for a Visa debit or credit card transfer it can take up to 3-5 days. Withdrawals aren’t processed at weekends either so if you request a withdrawal on Saturday, it won’t be processed until Monday.
Finally, as with all UK licensed casinos, you will be asked to verify your identity when you make your first withdrawal – this is a stipulation of the UK license the casinos abide and work under.
Roxy Palace Casino is exclusively powered by Microgaming – you can either download the casino client or play in your browser using the flash versions of the games. There’s little to choose between the two versions but I always prefer the flash/instant play version as it’s quicker to access.
What they both offer is a huge selection of titles – the Microgaming back catalogue is extensive and the bulk of the developer’s offerings are available here.
Virtually every theme and genre you could think of is covered whether that be staples such as underwater adventure (Mermaid’s Millions), fantasy (Avalon II) or horror (Immortal Romance). More unusual are hip-hop (Loaded), big top antics (Twisted Circus) and even food (Big Chef).
There’s plenty of branded content on offer too including titles based on hit film comedy Bridesmaids, sword and slayings extravaganza Game of Thrones and even Playboy. However, I would strongly recommend you play the favourites like Immortal Romance, Thunderstruck II and Jurassic Park.
Jackpot fans won’t be disappointed either with 17 titles available including Mega Moolah, Mega Moolah Isis, Fruit Fiesta, Cash Splash and Lotsaloot. On the 7th of October 2015, a UK soldier won the largest ever online jackpot playing Mega Moolah – he won a whopping £13.2 million from a 25p spin!
Anyway, expect a steady stream of new titles to replenish the Roxy Palace catalogue. Recent arrivals that well worth a look include the ancient Greek themed Titans of the Sun Hyperion and Titans of the Sun Theia.
We’ve teamed up with Roxy Palace Casino to offer BestSlots.co.uk readers an exclusive welcome package which consists of 80 free spins on the Bridesmaids slot game. You need to register an account and then make a deposit from just £20 – you will receive a 100% match up to £150.
To get the full £150 on offer, you’d need to deposit £150. Once you’ve deposited, you will receive 80 free spins on Bridesmaids – the free spins are worth a whopping £32 in total. Once you’ve made a deposit, you will be prompted to launch the free spins by going back to the Casino Games page.
Once you’re up and running, you’ll be able to take advantage of the many offers and promotions at Roxy Palace. Look out for regular free spins and free money giveaways as well as reload bonuses and deposit draws.
Roxy Palace also runs a loyalty programme so you can earn points for every spin you make. Players Club Points can be converted into casino bonuses whenever you like. Goodies on offer also include access to new game prize draws, birthday bonuses, free entry into slots tournaments and a sneak preview of new games.